Global technical support

24/7 Rapid Response Commitment

Anytime, Anywhere. Through our diverse communication channels including WhatsApp, Skype, Email, and Phone, Runione provides 365-day accessibility. We guarantee an initial response within 2 hours for urgent field issues and a comprehensive solution within 24 hours, ensuring your projects stay on schedule regardless of time zones.

Expert-Led Remote Troubleshooting

Minimal Downtime, Maximum Productivity. Beyond simple Q&A, our senior engineers provide direct Remote Desktop Assistance and real-time diagnostics. We specialize in resolving critical RTK challenges—such as GNSS initialization, Base-Rover link stability, and CORS configuration—to get you back to work instantly.

Localized Service & Knowledge Portal

Local Presence, Global Resources. We combine a robust network of authorized local dealers with a centralized Digital Knowledge Portal. Users gain instant access to multilingual manuals, the latest firmware updates, and step-by-step video tutorials. Our global-local synergy ensures professional support in your language and your region.

Tailored Systematic Training

Empowering Your Expertise. We offer more than just hardware; we provide professional growth. From fundamental equipment operation to advanced data post-processing and workflow optimization, our training is available via Live Webinars, On-site Coaching, and Field Practice. We tailor our "Talent Empowerment Solutions" to help your team master high-precision GNSS technology.